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var(--febi-field-border);border-radius:var(--febi-control-radius);background:#fff;color:var(--febi-text);font:inherit;font-size:13px}.hd-filters select{max-width:220px}.hd-filters input{min-height:38px;max-width:160px;padding:0 10px;border:1px solid var(--febi-field-border);border-radius:var(--febi-control-radius);background:#fff;color:var(--febi-text);font:inherit;font-size:13px}.hd-queue-metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(135px,1fr));gap:10px}.hd-queue-metric{display:flex;min-height:92px;flex-direction:column;justify-content:space-between;padding:16px 18px;border:1px solid var(--febi-border);border-radius:var(--febi-panel-radius);background:#fff;box-shadow:0 1px 3px #14305f0a}.hd-queue-metric span{color:var(--febi-muted);font-size:12px;font-weight:600}.hd-queue-metric strong{color:var(--febi-navy);font-family:var(--hd-mono);font-size:28px;line-height:1}.hd-queue-metrics-help{margin:0;color:var(--febi-muted);font-size:12px;line-height:1.5}.hd-file-tabs{display:flex;gap:22px;border-bottom:1px solid var(--febi-border-light)}.hd-file-tabs button{padding:11px 2px 10px;border:0;border-bottom:3px solid transparent;background:transparent;color:var(--febi-muted);font:inherit;font-size:14px;font-weight:650;cursor:pointer}.hd-file-tabs button.is-active{border-bottom-color:var(--febi-aqua-dark);color:var(--febi-aqua-dark)}.hd-read-only strong{display:block;margin-top:8px}.hd-button{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:36px;padding:0 14px;border-radius:var(--febi-control-radius);font:inherit;font-size:13px;font-weight:600;text-decoration:none;cursor:pointer;white-space:nowrap}.hd-button:disabled{cursor:not-allowed;opacity:.6}.hd-button-primary{border:1px solid var(--febi-aqua-dark);background:var(--febi-aqua-dark);color:#fff;box-shadow:var(--febi-action-shadow)}.hd-button-outline{border:1px solid var(--febi-border);background:#fff;color:var(--febi-navy)}.hd-button-aqua-outline{border:1px solid var(--febi-aqua-dark);background:#fff;color:var(--febi-aqua-dark)}.hd-button-ghost{border:1px solid var(--febi-navy-soft);background:transparent;color:#fff}.hd-button-danger-outline{border:1px solid var(--hd-danger);background:#fff;color:var(--hd-danger)}.hd-icon-button{padding:0 10px}.hd-mono,.hd-ticket-number,.hd-eyebrow,.hd-badge,.hd-sla,.hd-footnote,.hd-note{font-family:var(--hd-mono)}.hd-chips{display:flex;flex-wrap:wrap;gap:6px}.hd-chip{display:inline-flex;align-items:center;gap:8px;min-height:36px;padding:9px 14px;border:1px solid var(--febi-border-light);border-radius:var(--febi-control-radius);background:#fff;color:var(--febi-navy);font:inherit;font-size:12px;font-weight:600;cursor:pointer}.hd-chip b{font-family:var(--hd-mono);font-size:10px;font-weight:700;color:var(--febi-muted)}.hd-chip.is-active{border-color:var(--febi-navy);background:var(--febi-navy);color:#fff}.hd-chip.is-active b{color:#fff}.hd-chip-reopened{border-color:var(--hd-danger-border);color:var(--hd-danger)}@media(max-width:800px){.hd-queue-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}}.hd-banner{display:flex;align-items:center;gap:8px;margin:0;padding:10px 14px;border:1px solid var(--hd-green-border);border-radius:var(--febi-control-radius);background:var(--hd-green-surface);font-size:13px}.hd-banner-error{border-color:var(--hd-danger-border);background:var(--hd-danger-surface);color:var(--hd-danger)}.hd-table-wrap{overflow:auto}.hd-bulk-bar{display:flex;align-items:center;gap:12px;padding:10px 14px;border:1px solid var(--febi-aqua, #109d91);border-radius:var(--febi-panel-radius);background:var(--hd-aqua-surface);font-size:13px}.hd-bulk-bar>span{color:var(--febi-muted)}.hd-bulk-bar>div{display:flex;gap:8px;margin-left:auto}.hd-merge-options{display:grid;gap:8px;margin:0;padding:0;border:0}.hd-merge-options legend{margin-bottom:6px;font-size:12px;font-weight:600}.hd-merge-options label{display:grid;grid-template-columns:auto minmax(0,1fr);gap:9px;padding:11px 12px;border:1px solid var(--febi-border);border-radius:var(--febi-control-radius);cursor:pointer}.hd-merge-options label:has(input:checked){border-color:var(--febi-aqua-dark);background:var(--hd-aqua-surface)}.hd-merge-options input{min-height:auto;accent-color:var(--febi-aqua-dark)}.hd-merge-options strong,.hd-merge-options small{display:block}.hd-merge-options small{margin-top:2px;color:var(--febi-muted)}.hd-merge-options.has-error label{border-color:var(--hd-danger)}.hd-select-column{width:42px;padding-right:0!important;text-align:center!important}.hd-select-column input{width:16px;height:16px;accent-color:var(--febi-aqua-dark);cursor:pointer}.hd-select-column input:disabled{cursor:not-allowed;opacity:.45}@media(max-width:760px){.hd-bulk-bar{align-items:stretch;flex-direction:column}.hd-bulk-bar>div{margin-left:0}}.hd-table{width:100%;min-width:1040px;border-collapse:collapse}.hd-table th{padding:11px 14px;border-bottom:1px solid var(--febi-border);background:var(--febi-surface-soft);color:var(--febi-muted);font-family:var(--hd-mono);font-size:10px;font-weight:600;letter-spacing:.08em;text-align:left;text-transform:uppercase}.hd-table td{padding:14px;border-bottom:1px solid var(--line-soft, #edf0f2);font-size:13px;vertical-align:top}.hd-table tbody tr{cursor:pointer}.hd-table tbody tr:hover,.hd-table tbody tr.is-selected{background:var(--hd-aqua-surface)}.hd-table td strong{display:block;font-weight:600}.hd-table td small{display:block;margin-top:2px;color:var(--febi-muted);font-size:12px}.hd-align-end{text-align:right!important}.hd-ticket-number{display:block;color:var(--febi-aqua-dark);font-size:12px;font-weight:600}.hd-ticket-copy{display:inline-flex;align-items:center;gap:6px}.hd-ticket-number-copy{display:inline-flex;align-items:center;gap:4px;padding:0;border:0;background:transparent;font-family:var(--hd-mono);cursor:pointer}.hd-ticket-number-copy:hover,.hd-ticket-number-copy:focus-visible{text-decoration:underline;text-underline-offset:3px}.hd-ticket-number-copy:focus-visible{border-radius:2px;outline:2px solid var(--febi-aqua-dark);outline-offset:3px}.hd-ticket-copy-result{color:var(--febi-muted);font-size:10px;font-weight:600;white-space:nowrap}.hd-ticket-number-light{display:inline;color:var(--febi-aqua);font-weight:700}.hd-ticket-number-copy.hd-ticket-number-light{display:inline-flex}.hd-badges{display:flex;flex-direction:column;align-items:flex-start;gap:4px;margin-top:4px}.hd-badge{display:inline-block;padding:2px 6px;border-radius:3px;font-size:9px;font-weight:700;letter-spacing:.08em;text-transform:uppercase}.hd-badge-sale-loss{background:var(--hd-danger);color:#fff}.hd-badge-reopened{border:1px solid var(--hd-danger-border);background:#fff;color:var(--hd-danger)}.hd-sla{display:inline-block;font-size:12px;font-weight:600;white-space:nowrap}.hd-sla-breach{padding:5px 8px;border-radius:3px;background:var(--hd-danger);color:#fff;font-weight:700}.hd-sla-warning{padding:5px 8px;border:1px solid var(--hd-warning-border);border-radius:3px;background:var(--hd-warning-surface);color:var(--febi-navy)}.hd-sla-ok{color:var(--hd-green)}.hd-sla-paused,.hd-sla-none{color:var(--febi-muted);font-weight:500}.hd-skill{font-family:var(--hd-mono);font-size:10px!important}.hd-empty{margin:0;padding:28px;color:var(--febi-muted);text-align:center}.hd-pager{display:flex;align-items:center;justify-content:flex-end;gap:12px;font-size:12px;color:var(--febi-muted)}.hd-summary{overflow:hidden;border:1px solid var(--febi-navy);border-radius:var(--febi-panel-radius);background:#fff;box-shadow:var(--febi-action-shadow)}.hd-summary-head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px;padding:13px 20px;background:var(--febi-navy);color:#fff}.hd-summary-head>div:first-child{display:flex;flex-wrap:wrap;align-items:center;gap:10px;font-size:14px}.hd-summary-actions{display:flex;gap:8px}.hd-summary-error{margin:12px 20px 0}.hd-summary-body{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr))}.hd-card-pane{display:flex;flex-direction:column;gap:8px;min-width:0;padding:18px 20px}.hd-card-pane+.hd-card-pane{border-left:1px solid var(--febi-border-light)}.hd-card-pane-soft{background:var(--febi-surface-soft)}.hd-card-pane h3{margin:0;font-size:14px;font-weight:700}.hd-card-pane hr{width:100%;margin:6px 0;border:0;border-top:1px solid var(--febi-border-light)}.hd-eyebrow{color:var(--febi-muted);font-size:10px;font-weight:600;letter-spacing:.1em;text-transform:uppercase}.hd-eyebrow-aqua{color:var(--febi-aqua-dark)}.hd-copy{margin:0;color:var(--febi-navy-soft);font-size:13px;line-height:1.6}.hd-facts{margin:4px 0 0}.hd-facts div{display:flex;justify-content:space-between;gap:12px;padding:7px 0;border-bottom:1px solid var(--line-soft, #edf0f2);font-size:12px}.hd-facts dt{color:var(--febi-muted)}.hd-facts dd{margin:0;font-weight:600;text-align:right}.hd-note{margin:4px 0 0;padding:7px 10px;border-left:2px solid var(--febi-border);background:var(--febi-surface-soft);color:var(--febi-muted);font-size:11px}.hd-person{font-size:14px}.hd-meta{color:var(--febi-muted);font-size:12px}.hd-address{margin:0;font-size:13px}.hd-call-row{display:flex;flex-wrap:wrap;gap:8px}.hd-call-row .hd-button{min-height:38px;font-size:12px}.hd-footnote{margin:0;color:var(--febi-muted);font-size:10px;line-height:1.5}.hd-quick-comment textarea{padding:10px;resize:vertical}.hd-field{display:flex;flex-direction:column;gap:6px;font-size:12px}.hd-field>span:first-child{display:flex;align-items:center;gap:6px;font-weight:600}.hd-required-marker{display:inline-flex;align-items:center;padding:2px 6px;border:1px solid color-mix(in srgb,var(--febi-aqua-dark) 32%,#fff);border-radius:999px;background:color-mix(in srgb,var(--febi-aqua) 10%,#fff);color:var(--febi-aqua-dark);font-family:var(--hd-mono);font-size:8px;font-weight:700;letter-spacing:.05em;line-height:1.2;text-transform:uppercase}.hd-field.is-required select,.hd-field.is-required input,.hd-field.is-required textarea{border-left:3px solid var(--febi-aqua-dark);background:var(--hd-aqua-surface)}.hd-field.is-required [aria-invalid=true]{border-color:var(--hd-danger);background:var(--hd-danger-surface)}.hd-check{display:flex;align-items:flex-start;gap:8px;font-size:12px}.hd-check input{width:16px;height:16px;accent-color:var(--febi-aqua-dark)}.hd-inline-error,.hd-inline-notice{display:flex;align-items:center;gap:6px;margin:0;font-size:12px}.hd-inline-error{color:var(--hd-danger)}.hd-inline-notice{color:var(--hd-green)}.hd-back{display:inline-flex;align-items:center;gap:6px;align-self:flex-start;padding:0;border:0;background:none;color:var(--febi-aqua-dark);font:inherit;font-size:13px;font-weight:600;cursor:pointer}.hd-ticket-head{display:grid;grid-template-columns:minmax(0,1fr) auto;overflow:hidden}.hd-ticket-title{padding:18px 22px}.hd-ticket-tags{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.hd-ticket-tags .hd-ticket-number{display:inline;font-size:13px}.hd-ticket-title h2{margin:8px 0 4px;font-size:19px;font-weight:700;letter-spacing:-.015em}.hd-ticket-title p{margin:0;color:var(--febi-muted);font-size:12px}.hd-ticket-actions{display:flex;flex-wrap:wrap;align-items:flex-start;justify-content:flex-end;gap:8px;padding:18px 22px}.hd-merge-connections{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:14px 18px;border:1px solid var(--febi-aqua-dark);border-radius:var(--febi-panel-radius);background:var(--hd-aqua-surface)}.hd-merge-connections.is-retired{border-color:var(--hd-warning-border);background:var(--hd-warning-surface)}.hd-merge-connections>div:first-child{display:flex;min-width:0;flex-direction:column;gap:3px}.hd-merge-connections small{color:var(--febi-muted)}.hd-merge-links{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}@media(max-width:700px){.hd-merge-connections{align-items:stretch;flex-direction:column}.hd-merge-links{justify-content:flex-start}}.hd-badge-stage{border:1px solid color-mix(in srgb,var(--febi-aqua) 45%,#fff);background:var(--hd-aqua-surface);color:var(--febi-navy);font-size:10px;padding:4px 8px}.hd-badge-internal{margin-left:6px;border:1px solid var(--febi-border);color:var(--febi-muted)}.hd-clocks{display:grid;grid-column:1 / -1;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));border-top:1px solid var(--febi-border-light);background:var(--febi-surface-soft)}.hd-clock{display:flex;flex-direction:column;gap:4px;padding:15px 22px;border-right:1px solid var(--febi-border-light)}.hd-clock small{color:var(--febi-muted);font-size:11px}.hd-clock-value{font-family:var(--hd-mono);font-size:20px;font-weight:600;color:var(--febi-muted)}.hd-clock-running{color:var(--hd-green);font-weight:700}.hd-clock-warning{color:var(--hd-yellow);font-weight:700}.hd-clock-breach{color:var(--hd-danger);font-weight:700}.hd-detail-body{display:grid;grid-template-columns:repeat(auto-fit,minmax(290px,1fr));align-items:start;gap:16px}.hd-ticket-workflow{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:16px;padding:18px 20px}.hd-ticket-workflow h3{margin:4px 0 5px;font-size:16px}.hd-ticket-workflow p{max-width:720px;margin:0;color:var(--febi-muted);font-size:13px}.hd-ticket-workflow-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}@media(max-width:900px){.hd-ticket-workflow{align-items:stretch;flex-direction:column}.hd-ticket-workflow-actions{justify-content:flex-start}}.hd-detail-side{display:flex;flex-direction:column;gap:16px}.hd-panel-head{padding:12px 20px;border-bottom:1px solid var(--febi-border-light);background:var(--febi-surface-soft)}.hd-ticket-facts-head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 16px}.hd-timeline-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.hd-timeline-head select{max-width:100%;padding:5px 8px;border:1px solid var(--febi-border);border-radius:6px;background:#fff;color:var(--febi-text);font:inherit;font-size:12px}.hd-panel-body{display:flex;flex-direction:column;gap:10px;padding:16px 20px}.hd-timeline ol{margin:0;padding:6px 20px 10px;list-style:none}.hd-timeline li{display:grid;grid-template-columns:14px 1fr;gap:12px;padding:14px 0;border-bottom:1px solid var(--line-soft, #edf0f2)}.hd-timeline li:last-child{border-bottom:0}.hd-timeline-dot{width:9px;height:9px;margin-top:5px;border-radius:50%;background:var(--febi-navy)}.hd-timeline li.is-system .hd-timeline-dot{border:2px solid var(--febi-aqua-dark);background:#fff}.hd-timeline-title{margin:0 0 4px;font-size:13px}.hd-timeline-title time{margin-left:6px;color:var(--febi-muted);font-family:var(--hd-mono);font-size:10px}.hd-timeline-meta{margin:6px 0 0;padding:7px 10px;border-left:2px solid var(--febi-border);background:var(--febi-surface-soft);color:var(--febi-muted);font-family:var(--hd-mono);font-size:11px}.hd-callout{display:flex;flex-direction:column;gap:4px;padding:12px 14px;border:1px solid var(--febi-border);border-radius:var(--febi-control-radius);background:var(--febi-surface-soft);font-size:13px}.hd-callout small{color:var(--febi-muted)}.hd-callout-ok{border-color:var(--hd-green-border);background:var(--hd-green-surface)}.hd-callout-ok .hd-eyebrow{color:var(--hd-green);font-weight:700}.hd-callout-danger{border-color:var(--hd-danger-border);background:var(--hd-danger-surface)}.hd-callout-danger .hd-eyebrow{color:var(--hd-danger);font-weight:700}.hd-escalation-level{margin:0;font-family:var(--hd-mono);font-size:12px;font-weight:600}.hd-escalation-level.is-firing{color:var(--hd-danger)}.hd-dialog-layer{position:fixed;z-index:90;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;padding:16px}.hd-dialog-scrim{position:absolute;top:0;right:0;bottom:0;left:0;border:0;background:#0000004d}.hd-dialog{position:relative;width:min(460px,100%);border-radius:var(--febi-panel-radius);background:#fff;box-shadow:var(--febi-modal-shadow)}.hd-dialog>header{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-bottom:1px solid var(--febi-border-light)}.hd-dialog h3{margin:0;font-size:15px}.hd-dialog-form{display:flex;flex-direction:column;gap:12px;padding:16px 18px}.hd-dialog-form select,.hd-dialog-form input,.hd-dialog-form textarea{min-height:38px;padding:8px 10px;border:1px solid var(--febi-field-border);border-radius:var(--febi-control-radius);font:inherit;font-size:13px}.hd-dialog-form footer{display:flex;justify-content:flex-end;gap:8px}.hd-requester-update-form{max-height:78vh;overflow-y:auto}.hd-resolution-form{max-height:calc(100dvh - 120px);overflow-y:auto}.hd-resolution-proof{min-width:0;margin:0;padding:12px;border:1px solid var(--febi-border-light);border-radius:var(--febi-control-radius)}.hd-resolution-proof legend{font-size:13px;font-weight:700}.hd-resolution-proof .hd-check{margin:8px 0;overflow-wrap:anywhere}.hd-resolution-proof input[type=checkbox]{width:18px;height:18px;min-height:18px;padding:0;flex:0 0 18px}.hd-radio-row{display:flex;gap:16px;margin:0;padding:0;border:0;font-size:13px}.hd-radio-row 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1fr}.session-timeout-warning button{grid-column:1 / -1}}.contract-field-error{color:#a24034;font-size:12px;line-height:1.35}.contract-field:has([aria-invalid=true]) input,.contract-field:has([aria-invalid=true]) select,.contract-field:has([aria-invalid=true]) textarea{border-color:#b64e42;outline-color:#b64e42}.workflow-validation-summary:focus{outline:2px solid #b64e42;outline-offset:2px}.auth-password-field{display:grid;gap:7px}.auth-password-control{position:relative}.auth-form-wrap form .auth-password-control input{padding-right:52px}.auth-password-toggle{position:absolute;top:50%;right:4px;display:inline-flex;width:40px;height:40px;padding:0;align-items:center;justify-content:center;color:var(--ui-accent, #0c948d);background:transparent;border:0;border-radius:6px;cursor:pointer;transform:translateY(-50%)}.auth-password-toggle:hover{background:#19b8ae17}.auth-password-toggle:focus-visible{outline:2px solid var(--ui-accent, #0c948d);outline-offset:-2px}